Assistant Assets & Contract Manager

Stoke-on-trent, Staffordshire
Honeycomb Group

Assistant Assets & Contract Manager

Stoke on Trent (ST4 5AB)

£38,174 per annum

You’ll support the management of our responsive repairs, void properties, and planned improvement works carried out by external contractors, ensuring value for money. You’ll also manage a small team of surveyors and make sure they deliver an efficient, professional, and high-quality standard of service to customers.

Job requirements

• Commercial management of maintenance contractors through collaboration and partnership working across all areas of Property Maintenance.
• Motivate and manage a small team of Property Surveyors.
• Responsible for supporting the Assets and Contract Manager with all asset and contract targets, ensuring service level agreements and regulatory standards are met.
• Ensure compliance with the Group’s financial regulations and procurement rules.
• Ensure effective management systems and procedures are in place to control and track all contract issues and budgets.
• Make sure that day-to-day maintenance work is monitored and assessed for quality and value for money using ICT systems to track the progress of repairs, completions, and payments while supporting the implementation of new systems as appropriate.
• Work closely as one team across Property, Housing, and Customer Services to resolve customer maintenance and repair queries, providing advice and support on the diagnosis and reporting of repairs to contractors.
• Organising contractors to carry out the works and guiding and supporting a team of Property Surveyors to supervise works as appropriate.
• Investigate customer complaints and make sure they are resolved following our complaints policies and procedures.
• Promoting positive working relationships and a one-team approach with all other managers and staff.

What we’re looking for:

• Substantial experience in property maintenance or construction.
• A good understanding of how businesses work with a strong commercial awareness.
• Relevant experience in contract and contractor management.
• Knowledge of legal and regulatory requirements in building maintenance and planned works projects.
• Knowledge of health and safety principles, the risks, mitigations and of best practices to provide safe work.
• Excellent communication, influencing, and negotiating skills.
• Significant experience of people management and HR processes.
• Experience of supporting financial processes including expenses and invoice processing.
• Inspirational leader who could motivate, coach, empower and develop others.

Help us wave goodbye to stigmas and hello to a new chapter of affordable housing. Apply now!

We’ll be interviewing as we go so we might close the application process early if we find the right person.

Who we are:

We’re part of Honeycomb Group, a team of social-minded brands championing happy homes in our region by providing services and support that help people across Staffordshire and its surrounding areas feel secure, connected and confident.

Staffs Housing is a leader in providing quality affordable housing to Staffordshire, Cheshire and the surrounding areas, ensuring there are no barriers to home-seekers finding a place they’re proud to call home.

Watch our short video below and hear what our residents think about us and how we’re breaking down the barriers to good quality housing.

Closing date: 10th August

Shortlist date – 11th August

Interview date: TBC