Assistant Property Manager

Galliard Homes

Assistant Property Manager

Who are we?

Founded in 1992 and with over 250 employees, Galliard Homes is London’s largest privately owned property development and management group overseeing residential, hospitality, mixed-use, and commercial projects across London, the Home Counties, and the Midlands.

Galliard has a 4 billion portfolio of over 6,000 homes and 714,088 square feet of commercial developments under construction.

With an impressive portfolio of award-winning developments, we are proud to be considered as London’s leading property developer.

The Position

An Assistant Property Manager forms part of our in-house Property Management team and works alongside the wider Property Management team, as well as our Service Charge accounts team. An Assistant Property Manager is responsible for supporting the Property Managers in overseeing a portfolio of mixed-use developments and supporting the Senior Property Manager and other team members on the management of the whole portfolio.

This position is based in the office five days per week. The working hours are 09:00am to 17:30pm Monday to Thursday, with a shorter workday on Friday, from 09:00am to 17:00pm.

Duties include but are not limited to:

• Support the day-to-day maintenance of leasehold properties.
• Carry out various property management tasks as directed by the Property Manager, Senior Property Manager, and Head of Property.
• Assist in the project management of Section 20 consultations, and major internal and external works along with the relevant surveyors consultants.
• Manage electronic data and emails and ensure all records are updated.
• Manage email and telephone enquiries from lessees, subtenants, contractors etc. and ensure information is circulated to residents.
• Assist with site visits to ensure all buildings are in good order and complete site inspection reports.
• Ensure insurance claims are being processed efficiently and correctly in conjunction with the property management team.
• Review and agree all circular & client correspondence including newsletters, ensuring that communication is regular and accurate.
• Liaise with contractors to arrange repairs, cleans, and any other tasks including emergency repairs and attend appointments when required.
• Maintain and update the approved contractors list.
• Maintain and update the purchase order system to ensure all expenditure is supported by a works order.
• Manage and upload compliance documents to Quooda.
• Be the first or secondary point of contact for staff and residents enquiries on various sites within the portfolio.
• Support the Property Manager and Senior Property Manager in carrying out monthly resident surgeries on site.
• Collaborate with the Property Manager, Senior Property Manager, and accounts team with regards to service charge budgets and payments.

The Person

The Assistant Property Manager will have previous experience within Block Property Management and will have worked either client-side or agent-side. They will also meet the below criteria:

Essential:

• Must have an understanding of new build residential and mixed-use developments.
• Previous experience operating as an Assistant Property Manager, Property Administrator or similar.
• Some understanding of the relevant Leasehold, Landlord and Tenant Act.
• Knowledge of budgets and accounts, including utility billing and apportionment.
• Excellent communication skills across face-to-face, telephone, and email interactions, with a professional approach.
• Demonstrable ability to build relationships and influence stakeholders at all levels.
• Proficient in basic Microsoft packages including Word, Excel and Outlook with the ability to learn new systems as needed.
• Exceptional administration skills, with strong attention to detail and accuracy.
• Excellent organisation, prioritisation, and time management skills.

Desirable:

• Will be AIRPM Qualified or working towards AIRPM.
• An understanding and experience with multi-schedule budgets.

The Benefits

As a family-owned business, we want everyone to feel at home from day one. In return for commitment, loyalty, and hard work, we offer benefits ranging from:

• Competitive salary
• 24 days holiday plus bank holidays
• Life assurance
• Private health care
• Critical illness insurance
• Matching contribution pension scheme
• Discretionary salary and bonus review
• Employee assistance programme
• Discounted gym memberships
• Cycle to Work Scheme
• Discount portal
• Volunteering opportunities
• Sponsorship of professional qualifications and accreditation’s