Associate, commercial property management

Cluttons LLP
Associate, commercial property management Description

An excellent opportunity has arisen for an experienced, RICS qualified and driven individual to join a growing and ambitious business as a Senior Surveyor/Associate Partner in our Commercial Management team.

The Commercial Management team is a fully integrated management offering based in our London office. The team acts for a wide variety of landlord clients, from family trusts to one of the UK’s largest retailers, and in the main property sectors of retail, office and industrial, working closely with the rating, leasing, building consultancy and residential management teams on mixed-use buildings and portfolios.

With support from the Head of Commercial Property Management, you will be responsible for managing your own portfolio of properties, spread across asset classes, on behalf of a number of clients.

Assist the Head of Commercial Property Management in business development and fee generation through internal referrals and new business.

Support the Head of Commercial Property Management in managing the team, giving guidance and support to junior surveyors in the team. Foster and develop internal relationships across teams such as Facilities Management and Client Accountants.

Responsibilities

• Take full responsibility for managing your own portfolio of properties, ensuring efficient operations and compliance with client requirements.
• Maintain proactive communication with tenants, anticipate and resolve issues promptly, and ensure services are delivered within agreed service charge budgets.
• Conduct regular property inspections to monitor standards and compliance.

Health & Safety

• Work with internal teams to ensure all properties under management comply with health and safety obligations, internal standards, and RICS guidelines.
• Undertake regular inspections and implement corrective actions where necessary.

Financial & Budgetary Control

• Prepare annual service charge budgets in line with RICS Practice Statements and company procedures.
• Collaborate with Facilities Management and Client Accounting teams to monitor and manage expenditure throughout the year, ensuring that supplier invoices are paid in a timely manner and funding shortfalls are minimised and managed effectively.
• Oversee collection of all sums due under leases, including rent, service charges, and insurance.

Lease & Data Management

• Monitor key lease events such as break options, rent reviews, and renewals, ensuring timely action.
• Manage occupier applications under the lease (e.g., licences to assign, alter, or underlet) efficiently and in compliance with leases, procedures and statutory obligations.
• Maintain accurate property and lease data, ensuring timely updates to systems.

Client Engagement & Reporting

• Prepare high-quality client reports in a timely manner ahead of scheduled meetings.
• Attend monthly and quarterly management meetings, as well as ad hoc meetings requested by clients.

Business Development & Team Support

• Assist the Head of Commercial Property Management in generating new business through internal referrals and external networking.
• Support team management by providing guidance to junior surveyors and fostering collaboration across teams such as Facilities Management and Client Accounting.
• Build and maintain strong internal relationships to promote integrated service delivery.

Requirements

• Commercial property management experience
• Proven experience within commercial property management department, with client facing responsibilities.
• Extensive experience of setting service charge budgets, monitoring expenditure and reconciling end of year accounts.
• Proven ability to interpret and implement policies, procedures, and legislation relevant to commercial property management / surveying.
• Good knowledge of Landlord and Tenant legislation.
• Proven ability to manage multiple tasks, prioritise activities, and achieve desired outcomes.
• Proven track record of effective communication with individuals at all levels.
• Experience of using TRAMPS (preferred) or similar property management accounting system.
• Working collaboratively within a team and across functions.
• Experience of delegating appropriate tasks to junior surveyors and aiding them with their development.

Benefits

• Holidays: 27 days – increase in line with length of service to a maximum of 30 days
• Private medical insurance
• Hybrid working – to give you the flexibility you need
• Enhanced auto enrolment pension scheme – to help you save for the future
• Life assurance – to protect your loved ones should the worst happen
• Interest free season ticket loans
• Cycle to work scheme – discounted bicycles
• Flu and eye care vouchers – to keep you healthy
• Employee Assistance Programme – 24/7 health & wellbeing support
• Remote GP app – to give you and your family access to medical experts quickly
• Platform hosting 1000s of discounts at your favourite retailers, restaurants, supermarkets, leisure & days out venues, gyms and more
• Family & wellbeing policy – including enhanced maternity pay, menopause support, neurodiversity support, carer support, company sick pay and much more

Plus a Flexible benefits policy that allows you to pick and choose additional benefits as below:

• Purchasing up to 5 days additional holiday
• Discounted gym membership
• Discounted private medical insurance
• Discounted critical health insurance and more

We recognise that diversity in all its forms including but not limited to race, gender, age, sexual orientation, disability, and background – enriches our workplace and enhances our ability to serve our clients and community effectively. Our goal is to create a culture where everyone feels empowered to bring their authentic selves to work, knowing their unique perspectives are welcomed and appreciated. We actively seek applicants from all backgrounds and want you to get in touch even if you don’t have all the skills we have asked for – we will support you with the development you need.

Recruitment agencies

Cluttons will only pay agency fees where a signed agreement is in place and the agency has been instructed by a member of our HR team. We do not accept speculative or unsolicited CVs from any third party, including recruitment agencies. Any CVs submitted to Cluttons or any of our employees outside of our formal recruitment process, including those sent directly to hiring managers or other employees, will be deemed unsolicited and will not be eligible for any agency fees.