Damp & Mould Repairs Manager

BRC
Job Title: Damp and Mould Repairs Manager
Type: 12 moth Fixed Term Contract
Location: Bristol
Salary: £53,309 per annum
Hours: Full Time (37 hours)

BRC are working closely with a Bristol housing association. This role involves leading the approach to damp and mould repairs, proactively delivering excellence, focusing on customers needs, expectations, and high levels of service delivery.

Duties:

• Lead the Damp and Mould team to deliver a great customer experience aligned to our values.
• Provide effective contract management to ensure outsourced services deliver a high-quality service and provide value for money and are provided in line with companies values and culture.
• Manage the contractor s delivery of D&M solutions. Liaise with contractors to agree works, address orders, and ensure quality through pre/post work inspections
• Work closely with the Coordinators to manage live jobs, arranging workflows with repair partners and keeping customers fully updated.
• Utilise customer feedback, and statistical information to make informed decisions to deliver action plans and projects to benefit our customers.
• Ensure that robust monitoring, reporting and forecasting systems are in place, and that prompt corrective action is taken where targets, standards and expectations are (or are at risk of) not being met.
• Work with the responsive repairs manager and planned works managers to identify positive solutions to reported D&M case.
• Lead the surveyors in accurately diagnosing, specifying, ordering, supervision and management of technical D&M solutions whilst considering all repairs needed.
• Be the point of escalation on reports outlining structural and/or repair-based solutions to treat D&M.
• Manage the damp and mould budget team budget plan and compile budget/KPI reports as required.
• Be responsible for any necessary procurement processes relating to the damp and mould services.
• Maintain awareness of and respond to developments in best practice, legislation and local policy, introducing innovative processes to add value and drive efficiencies and contribute to the development of policy and practice wherever possible.
• Ensure that we act as an exemplary landlord, proactively fulfilling all our statutory obligations, striving to deliver our customer promises and maintaining and improving our properties and estates
• Lead on disrepair claims related to damp and mould ensuring the legal team have the right information within the relevant timescales and repairs are completed as required
• Lead on damp and mould related complaints where required ensuring that the complaints team have the correct information within required timescales ensuring that follow up actions are delivered.
• Undertake damp and mould surveys for properties where required.
• Deliver visible leadership across the organisation.
• Lead and engage your teams and the wider organisation, ensuring colleagues are supported and trained to deliver their business and personal objectives.
• Motivate, inspire and influence others, providing effective leadership to support individuals and teams to develop and reach their full potential.
• Foster and promote a positive environment, listen to colleagues, encourage initiative and creativity and acknowledge individual contribution.
• Effectively communicate our business goals, strategy, and acceptable behaviour to all colleagues.
• Be responsible for communicating changes in policy and practice to our people.
• Contribute to all discussion and decision making relating to the organisation as well as representing your own area of expertise.

Requirements:

• A higher education qualification (e.g. degree) and/or relevant construction, maintenance or building related professional qualification.
• Significant experience in property related Property Management such as damp and mould, responsive and/or planned maintenance.
• Proven track record of providing excellent customer service and maximising customer satisfaction within value for money framework
• Experience of building effective partnerships and links with a range of external organisations.
• Strong contract and project management experience. A good understanding of a range of contracts and their administration.
• A good practical knowledge of working with asbestos, working within CDM Regulation, and monitoring Safe Systems of Working.
• Strong practical understanding of building pathology.
• Experience of effective risk identification and risk management (including Health & Safety implications).
• Knowledge and understanding of legislation, policy and regulatory frameworks applicable to asset management; investment and sustainability in the affordable housing environment.
• Experience in building surveying.
• Technical problem solving and skilled in assessing technical information and devising and implementing appropriate solutions.
• Excellent communication skills including written, report writing, presentational, verbal and interpersonal.
• Excellent people, operational and project management skills.
• Strong personal organisation skills including ability to manage a diverse and demanding workload within a constantly changing environment.
• Effective negotiation skills.
• Ability to work under pressure and prioritise workload (of self and others) and meet performance targets/deadlines.
• Excellent planning, procedural adherence and administrative skills.
• Able to develop effective control systems (including ability to ensure comprehensive audit trails are maintained) and continuous improvement in outputs and outcomes.
• Ability to carry out asset based financial/budgetary appraisals along with short and long term financial forecasting.
• Excellent IT skills and ability to develop; implement and maintain appropriate ICT for operational and management purposes.
• A confident, dynamic and supportive team leader and team player.
• Highly motivated, enthusiastic and dedicated.
• High standards of integrity, fairness and professionalism and ability to build trust and respect throughout the organisation.
• Can do attitude.
• Keen eye for detail.
• Resilient when handling conflict.
• Determined to go the extra mile.
• Can deal with challenging situations calmly and assertively.
• Drive and commitment to consistently deliver challenging targets.
• Valid UK Driving License.
• Ability to travel independently to visit sites, properties etc.
• A flexible approach to working hours/days will be essential for this post (e.g. to allow for attendance at some evening meetings and other out of hours work may also be required).

For more information, please call Megan Smith or Emma Keir on (phone number removed)

To apply, please submit your CV outlining your relevant experience and qualifications.

We will be reviewing applications on an ongoing basis until the position is filled.