Head of Reinstatement Cost Assessment (RCA)

New Milton, Hampshire
Gold Group

Head of Reinstatement Cost Assessment (RCA), Hampshire / South / South East (Flexible working)

Negotiable Salary + Benefits Package (c15% bonus, 6.5k car allowance, 25 days holiday, medical, pension)

We have recently partnered with a fantastic company based in New Milton in Hampshire. Innovus Group, who have 25 years of trading behind them, a highly successful track record, and broad client base covering the UK.

Innovus Group are committed to delivering market leading solutions and professional services and as the Head of RCA, you will be contributing to our vision to recognised as the market leading provider of services to the UK’s property sector.

About You:

• A Chartered Building Surveyor & member of the RICS.
• Substantial technical building surveying experience within the Insurance and Property Management sectors, covering a wide range of building types.
• Proven track record of successful project delivery, including the management of contractors and consultants.
• Strong commercial acumen with the ability to clearly articulate practice performance to senior management.
• Demonstrated ability and willingness to build strong team relationships and drive continuous improvement initiatives.
• In-depth understanding of health and safety legislation relevant to surveying, contractor management, and project delivery.
• Comprehensive knowledge of the RCA process and procedures, with strong understanding of the Residential Property Sector and associated regulations, including CDM.
• Excellent communication skills, with the ability to engage effectively with stakeholders at all levels, both internally and externally.
• Previous experience within RCA and the insurance industry is beneficial.
• Strong people management and stakeholder engagement capabilities.
• Robust project management and delivery skills.
• Experience in insurance remediation works (e.g., fire and flood damage) is desirable.
• Proficient IT skills, including Windows, report writing, Spons, and database systems.

About the role:

• Provide leadership and direction to the RCA team, fostering a collaborative and high-performance work environment which focusses on service and growth.
• Mentor and develop staff, encouraging professional growth and skill enhancement.
• Drive a great people culture in the business that is inclusive, provides opportunity and delivers results.
• Define, measure and improve key performance indicators with a focus on service and efficiency.
• Contribute to effective performance management and build constructive relationships with partners to enhance customer service, value for money, and quality of workmanship.
• Stay current with relevant laws, regulations, and industry standards related to land surveying.
• Ensure that all RCA works comply with legal requirements.
• Identify and mitigate potential risks, ensuring the successful completion of deliverables.
• Engage proactively and positively with clients to provide confidence in services delivered.
• Agree and embed service level agreements for all business services activities with clients.
• Implement and maintain quality assurance processes to ensure the accuracy and precision of surveying data and deliverables.
• Produce documentation in full compliance with RICS regulations and best practice.
• Manage the surveying department budgets across Innovus Surveyors.
• Effectively manage the surveying divisional budgets. Ensure costs are appropriately managed, forecasting is accurate, and risks are appropriately managed. This includes resource allocation, equipment procurement, and cost control measures.
• Stay abreast of technological advancements in surveying tools and methods.
• Integrate new technologies to enhance the efficiency and capabilities of the surveying businesses bespoke to their needs.
• Grow the business services division through organic, acquisitive, and new product / market activities.
• Participate in business development activities to secure new surveying projects.

Services advertised by Gold Group are those of an Agency and/or an Employment Business.
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