Property Services Manager

HR Services and Solutions

Role – PROPERTY SERVICES MANAGER £45,000.00 + EXCELLENT BENEFITS

• ESTABLISHED ORGANISATION
• EXPERIENCE OF SOCIAL HOUSING ADVANTAGEOUS
• MANAGEMENT OF A SMALL PROPERTY TEAM
• EXCEPTIONAL BENEFITS – PLEASE SEE LONG LIST BELOW!

Our client is a respected leader in their field and are now looking for an experienced Property Services Manager. Responsible for ensuring the delivery of an excellent customer-focused property management service. To ensure close working with the other teams to ensure that excellent property management is delivered. To ensure that residents are actively engaged and participate in decisions that affect service delivery.

Duties and Responsibilities

• Ensure staff provide an effective, high quality, customer focussed service to residents including:
• – Day to Day Repairs
• – Planned and Cyclical Maintenance
• – Voids Management
• – The Management and Maintenance of communal areas
• – Defects Management
• – Facilitating effective resident involvement
• – Ensure high levels of property compliance and legislation which is fully auditable.
• – Disrepair Management
• – Complaints Management and resolution
• Manage and maintain services in accordance with the principles and practice of equality, inclusion and diversity, taking account of individual needs and requirements.
• Liaise and work with other agencies both internally and externally.

Skills and Experience

• Five years property management experience working for a local authority, housing association or other property management or maintenance setting.
• Three years experience of managing staff.
• Good knowledge of repairs, voids, maintenance, asset compliance and management.
• Good understanding of the legal framework and regulatory context in which housing associations operate
• Understanding of the role of Local Authorities and Registered Providers in providing housing and property services.
• An understanding of the difference between supported housing and general needs housing and how this affects the delivery of property management.
• Membership of the Royal Institute of Chartered Surveyors, other property or maintenance qualification or equivalent experience in property management.

Benefits

• London Living Wage this is an hourly rate set independently and updated annually
• Up to 6 weeks Annual Leave a minimum of five weeks annual leave in your first year plus statutory days. Your annual leave entitlement increases with your length of service to a maximum of six weeks.
• Team-building Events quarterly staff social activities and structured team-building events enabling teams to work together and have some fun!
• End of Year Celebrations offering every employee an end of year celebration, to enjoy time together.
• Birthday half day off! offering every employee a half day off during the week of their birthday to celebrate, in addition to their Annual Leave entitlement.
• Learning and Development we offer a huge range of learning and development opportunities for staff at all levels of the organisation including skills and management development training, e-learning and secondments.

After successful completion of probation:

Flexible Working allowing qualifying employees to adopt a working pattern which facilitates a better work/life balance and allow for the care of dependents.

Healthcare Cash Back Plan provided by Bupa, this scheme financially reimburses you for treatment costs (up to an annual limit) for everyday healthcare needs including dental and chiropractic treatments, physiotherapy and health screenings.

Anytime Health Line offering 24-hour access to health information and guidance on almost any health-related issue, ranging from symptom advice and travel vaccinations to first aid queries and lifestyle changes.

Health Assured Employee Assistance Programme, including a health and wellbeing app with an enhanced set of wellbeing tools and engaging features. The features are designed to improve the user s mental and physical health by using personal metrics to set goals and measure achievements.

Pension the Social Housing Pension Scheme (SHPS) is available to all employees via salary exchange. We will increase our contributions after probationary period

Professional Qualification Sponsorship and Study Leave offering staff the opportunity to apply for financial sponsorship and/or study leave to use towards professional qualifications or courses relevant to their current role or future ambitions.

Ride to Work Scheme providing loans for bicycles and cycling equipment through our retail partner as a tax and National Insurance free benefit through salary exchange.

Season Ticket Loans staff can access an interest-free loan if they travel to and from work by public transport, paid back over 10 monthly instalments.

If you feel you have the skills and experience please upload your CV in the first instance.